Skip to content

Cart

Your cart is empty

CONTINUE SHOPPING

FREQUENTLY ASKED QUESTIONS

All things Product
• Question 1: How can I find the right shoe size?

You can refer to the shoe size chart on the product page of our shoes. Our shoes are true to size, with a roomy toe box suitable for Indian feet.

• Question 2: How many products does Tushita have?

We have a singular design in 14 colorways, including high tops and low tops.

• Question 3: What are the sneakers made of?

The shoes are made of premium materials, featuring a microfiber backing for flexibility and breathability, and a fine mesh lining for comfort.

All things Orders and Payments
• Question 4: How can I place an order?

Go to our website's collections page, select your product, and place the order. Contact customer support for assistance.

• Question 5: How do I check the status of my order?

You will receive a tracking link on your registered email and WhatsApp once the order is dispatched from our warehouse.

• Question 6: What are the different payment modes?

We accept card payments, UPI, pay-later options, and cash on delivery.

All things Shipping
• Question 7: What are the shipping charges?

Shipping's on us! Just take your pick and place the order.

• Question 8: When will I receive the order?

Your new pair of Tushitas will reach you within 5-7 working days of placing the order.

• Question 9: Can I opt for express delivery?

All our deliveries are express! We love it when you place an order and ensure it reaches you promptly.

All things Returns & Exchange
• Question 10: How can I return a product?

If the size or color isn't as expected, place a return request within 7 days of receiving the product. We'll process it for you.

• Question 11: How can I exchange a product for a different size?

We're happy to exchange your order for a different size within 7 days. Hassle-free, promise!

• Question 12: How long does it take to return the product and receive the refund?

Returns are picked up within 24-48 hours. Refunds are processed within 7 business days after a quality check.

• Question 13: Are all products eligible for return and exchange?

Returns and exchanges are eligible on all products except the ones where we've specifically mentioned otherwise on the PDP.